Tag Archives: hotel hospitality

WELCOME IS NOT JUST A WORD – IT’S AN ATTITUDE

Posted on August 21, 2011 by Pat Richardson

When it comes to what we, as guests, want from a hotel, the list is long, and our expectations are, and should be, high. (Call me hard to please and I’m happy: because if I weren’t, I wouldn’t be doing … Continue reading →

Posted in HOTELS | Tagged arrival and welcome, bellhop, check in to a hotel, hotel doorman, hotel fire exit, hotel guests, hotel hospitality, hotel reception, hotel reception staff, hotel receptionist, hotel room, making hotel guests feel welcome, the fornt-line in the hotel business, the front-line in the hospitality business, the front-line in the hospitality industry, your hotel room | Leave a comment

GETTING THE GOODNIGHT JUST RIGHT

Posted on December 8, 2010 by Pat Richardson

What every hotel guest wants at the end of the day is a good night’s sleep. Continue reading →

Posted in HOTELS | Tagged buckwheat pillow, chocolate on your pillow, hotel bedrooms, hotel hospitality, hotel turndown service, James Hilton's Lost Horizons, Lala Salama, pillow menu, Shangri-La Hotels, weather forecast on a card | Leave a comment

Tag Archives: hotel hospitality

WELCOME IS NOT JUST A WORD – IT’S AN ATTITUDE

GETTING THE GOODNIGHT JUST RIGHT

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