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ANYTHING LESS THAN SPOTLESS JUST WON’T WASH

Posted on September 21, 2011 by Pat Richardson

Whether you turn a key or use a card to do it, opening the door to your hotel room for the first time should be a moment to savour – and will be, if that room finds favour. And it … Continue reading →

Posted in BOUQUETS AND BRICKBATS, HOTELS | Tagged hotel bathroom, hotel bed, hotel bedroom, hotel housekeeping, hotel room, hotel room with a view., hotel wardrobes designed with men in mind, lighting in hotel bedrooms, mirrors in hotel bedrooms, no shelf in hotel bathroom, storage space in hotel room, towels in hotel bathroom, welcome gift in hotel bedroom | Leave a comment

WELCOME IS NOT JUST A WORD – IT’S AN ATTITUDE

Posted on August 21, 2011 by Pat Richardson

When it comes to what we, as guests, want from a hotel, the list is long, and our expectations are, and should be, high. (Call me hard to please and I’m happy: because if I weren’t, I wouldn’t be doing … Continue reading →

Posted in HOTELS | Tagged arrival and welcome, bellhop, check in to a hotel, hotel doorman, hotel fire exit, hotel guests, hotel hospitality, hotel reception, hotel reception staff, hotel receptionist, hotel room, making hotel guests feel welcome, the fornt-line in the hotel business, the front-line in the hospitality business, the front-line in the hospitality industry, your hotel room | Leave a comment
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    • MY RESTAURANT ORDER? HERE IT IS…
    • ANYTHING LESS THAN SPOTLESS JUST WON’T WASH
    • WELCOME IS NOT JUST A WORD – IT’S AN ATTITUDE
    • COFFEE, MADAM? YES, PLEASE. COULD I HAVE A… …LOT MORE CHOICE, IF YOU DON’T MIND!
    • GETTING THE GOODNIGHT JUST RIGHT
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